A common fear when moving home is that one’s belongings may get damaged or broken. Knowing what to do if an item is broken can help.
Document the damage
Inspect every item when it arrives at the new home. If anything is damaged, document it by writing down a description of the damage and taking photographs of the items.
Report the damage and make a formal claim as soon as possible.
Tell the moving company about the damage as soon as you can. They will advise you on your rights. If you have packed the damaged item yourself. it may be difficult to blame the moving service for the damage if it has been poorly packed.
If the broken item is covered by your household insurance, inform them and make a formal claim.
If you use Merseyside Movers & Storers we’ll help you arrange removal insurance. We can also pack your items for you to make sure that they arrive safely.
If making a claim, make sure you keep a copy of the claim form.
Understand your rights and responsibilities
If you are packing yourself, you are responsible for securely packing items and using padding that protects them from damage.
Before items are put in the removal van, make an inventory list of everything that will be moved and note their condition.
You have the right to file a claim with the removal service if they are responsible for breaking an item.
Additional help
If your claim for broken items is denied, or you disagree with the amount offered, seek additional help. The Financial Ombudsman Service mediates disputes with insurance companies.
If you think the damage was caused by the negligence of the moving company, but they deny this, you could complain to the British Association of Removers.
If you are still not satisfied, you can seek legal advice.
Use a professional removal service
To minimise the risk of damage use a removal service that has a team of experts that pack your items safely and securely. Expect them to have the knowledge and equipment to move heavy large items without damaging them. For house removals in Liverpool, contact Merseyside Movers & Storers. We’ll take good care of your belongings and make sure they arrive safe and sound at your new home.
